Shipping policy

Shipping Policy

Last updated: 1/30/2026

Made-To-Order Products

All Head North products are made to order. This means your item is created specifically for you after your order is placed. Because of this, processing and shipping times may be longer than traditional retail.

Orders are not mass-produced or pre-stocked.

Order Processing Time

  • Orders are typically processed within 2–5 business days.
  • Business days do not include weekends or U.S. federal holidays.
  • Orders placed after normal business hours may begin processing the next business day.
  • During holidays, product launches, or high-volume periods, processing times may be slightly longer.

Shipping Coverage

  • We currently ship within the United States only.
  • We may expand shipping regions in the future.
  • We do not guarantee delivery to freight forwarding services.

Shipping Costs

We currently offer free standard shipping on all U.S. orders.

Shipping costs are built into product pricing. Customers will not see separate shipping charges at checkout unless otherwise stated.

Shipping promotions or free shipping thresholds may be introduced in the future.

Estimated Delivery Times

After processing is complete, estimated shipping times are:

United States:
3–8 business days after shipment

Total estimated delivery time (processing + shipping):
Approximately 5–13 business days

These are estimates and are not guaranteed delivery dates.

Multiple Item Orders

Orders containing multiple items may ship separately depending on product type and production location.

If items ship separately, you will receive tracking information for each shipment.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 30 days of the estimated delivery date.

We will work to resolve the issue as quickly as possible.

Order Changes & Cancellations

Because products are made to order, orders may only be changed or canceled within a short window after being placed.

If you need to request a change or cancellation, contact us as soon as possible.

Shipping Delays & Service Interruptions

Delivery times may be impacted by factors outside of our control, including:

  • Carrier delays

  • Weather events

  • Holiday shipping volume

  • Supply chain disruptions

We appreciate your patience in these situations.

Contact

For shipping questions or order support: headnorthclothing@gmail.com